Every repair, from booking to pickup.
Sonic runs your service center: front desk, bench, inventory, customers and management in one place. Every order shows what's done and what's missing.
Scroll to follow one device through the service center
The booking arrives with the device and the issue.
Customers book online or take a number at the counter. When they walk in, you already know what they brought and what's wrong.
Booked. Missing: receive the device.
The order opens at the front desk.
Customer, device, issue, inspection photos and signature on one screen. If a detail is missing, the order names it.
Unassigned. Missing: assign a technician.
Diagnosis goes on the record.
Tests, findings and technician notes, step by step. Nothing stays in a notebook.
In diagnosis. Missing: quote.
The customer approves from their phone.
The quote lands in the customer portal. Meanwhile, the order shows it's waiting on the customer, and since when.
Waiting on customer. Missing: customer approval.
The part comes out of stock.
Stock per location and transfers between branches. Every part stays tied to its order.
Waiting for parts. Missing: pick the screen.
The repair never loses the thread.
Technicians see what was approved, what was used and what comes next. The removed part is logged for return.
In repair. Missing: quality check.
Nothing leaves without a quality check.
The checklist separates what's required from what's only a warning. The button stays disabled until everything is done, and says why.
Quality check. Missing: camera test, charging test.
Customers hear without calling.
Email and the portal tell them the device is ready, with the branch's opening hours.
Ready for pickup. Missing: hand over to the customer.
Handed over, with the full history.
Signature, payment and handover close the order. Managers see how long each step took and what got stuck.
Delivered. Nothing missing. Order closed.
One system for the whole service center.
What you just scrolled through is the real product, running today. Explore it by area.
- Any brand
- Phones, computers, tablets, watches and accessories from any manufacturer.
- Many locations
- Orders, stock and staff from every branch in one place.
- Bilingual
- English and Spanish for your team and your customers.
Scheduling
Customers book from their phone, check in when they arrive and follow their place in line. Your team sees each location's day on one board.
- Booking app with nearby locations, travel time and the current wait
- Check-in on arrival, with or without an appointment
- A wait line with a turn number and estimated wait on the customer's phone
- Blocked hours, a waitlist and appointment length by device
Ask Ari.
Ari is Sonic's AI. It reads your orders, repairs, payments and calls, answers in seconds and builds the dashboard you need, with no spreadsheets.
Build a dashboard of October's turnaround by location.
Done. Order turnaround is down 6 h from September. Aeropuerto is the slowest at 61 h, almost all of it waiting for parts.
Proven in hundreds of real service centers.
Sonic runs every day across TechPeople's service centers: front desk, bench, warehouse, management and customers. Every feature started as a real problem in day-to-day service center work.
| Measure | Value |
|---|---|
| Service orders created in Sonic | 334,389 |
| Parts in inventory | +100k |
| Parts processed for OEM return | +120k |
| Payments processed | +$13M USD |
Book a demo.
We'll show you Sonic running your service center's workflows, in English or Spanish.